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Selected Bar Stools on SALE
We Do Not Accept Returns for Change of Mind
Please choose carefully as we do not accept returns for change of mind. We do not offer refunds if you change your mind. This includes situations where you have ordered too many items, or chose something that isn't the right size or shape, or where it does not fit into your room or through the accessway. It is your responsibility to check the measurements to ensure the selected item is appropriate.
In our sole discretion we may agree to an exchange to an alternative Corcovado product if we have a suitable alternative in stock, and you have notified us within 5 days of receipt of your purchase to request an exchange. This is at our sole discretion. Additional fees such as a restocking fee, and delivery fees for any alternative item may apply.
We have personally designed or hand-selected each Product we make available online and in our retail showrooms. We have strict quality control processes which means only those Products that have passed our inspections are made available to you.
Please be aware that our products are handmade from real, natural materials. They are not mass-produced products. Our products show the grain of real wood, the wearing of natural leather and cowhide, and the love of human hands - the beauty of nature and talent.
Rugs
Please note that rug sales are final and are not able to be returned or exchanged.
We will meet our obligations under the NZ Consumer Guarantees Act. We will accept returns where the Product is damaged or faulty prior to delivery to you, or we have sent you the wrong Product.
Custom Made or Made to Order Products
Please note that any item that has been made to order for you (i.e. a custom design, or a NZ made sofa, dining table or headboard) cannot be returned, exchanged or refunded.
All sales of custom-made or "made to order" items are final.
We will meet our obligations under the NZ Consumer Guarantees Act. We will accept returns where the Product is damaged or faulty prior to delivery to you, or we have sent you the wrong Product.
Please note that SALE items, or items that have been on display in our store, cannot be returned, exchanged or refunded. All purchases of SALE and display items are final.
Exchange
In our sole discretion we may agree to an exchange for an alternative Corcovado product if we have a suitable alternative in stock, and on the condition that you have notified us within 5 days of receipt of your purchase to request an exchange. This is at our sole discretion. Additional fees such as a restocking fee, and delivery fees for any alternative item may apply.
We do not offer refunds for changes of mind.
FAULTY PRODUCTS OR INCORRECT PRODUCT SENT
We will meet our obligations under the NZ Consumer Guarantees Act. We will accept returns where the Product is damaged or faulty prior to delivery to you, or we have sent you the wrong Product.
We carefully check each Product before sending and we package each Product with care. If your parcel appears damaged upon receipt, you must note this with the carrier before signing for your parcel.
In order for us to accept a return for damage, you must contact us within 48 hours of receipt of your order to let us know you wish to return the Product. You can call us on 0800 212 252 or email us at hello@corcovado.co.nz. You must then return the Product to us within 7 days of your original receipt.
The Product must be in its original condition and packaging, unused, unwashed and with the original sales receipt. Unfortunately we are unable to accept returns on damaged, faulty or incorrect items after 7 days.
Faulty or incorrect products are to be returned to us at the following address:
Corcovado
Attention: RETURNS
137 Victoria Street
Christchurch Central
Christchurch.
Please ensure that you securely repackage any product prior to returning it to us. We recommended you use registered post to return the Product to us as we cannot be held responsible for the loss of any items being returned.
Last Updated 19/12/23.