For our New Zealand customers, shipping charges for homewares are normally calculated at checkout. For all furniture (as well as other oversized or bulky items), we will confirm the freight cost via email as the freight cost will differ from the estimated costs set out below.
The table below shows the indicative pricing for homewares and individual, smaller items. The price will vary depending on the weight or the type of homeware item you purchase, or how many homewares items you purchase. Normally the delivery charge is confirmed at checkout (once your delivery address has been entered), however for multiple items we will contact you once you have placed your order to confirm the final delivery fee. If you'd like to purchase a combination of homewares and furniture, it may be most cost-effective for you to contact us first.
|Item Size||Christchurch||South Island||North Island|
For all furniture and other large and bulky items, we will confirm the freight cost via email. We usually offer two options, door to door delivery, as well as the option to deliver to your nearest Mainfreight depot for your collection. The cost of depot collection is often half that of door to door delivery.
Note: You will see "TBC" (meaning "to be confirmed") on the checkout page if you have placed any furniture items in your online shopping cart. You are still able to proceed with your order and purchase the selected items, however there will be an additional charge relating to freight, which we will confirm with you subsequently. If you later decide that the freight costs are not acceptable, then we will refund the purchase price paid by you for the related items.
The reason our furniture delivery charges are TBC (to be confirmed) is because our furniture items vary greatly in size, volume and fragility and we like to offer each customer a bespoke shipping quote relating to the particular items selected, rather than forcing a "blanket" furniture delivery charge across the board. Our goal is to offer you both the most cost-effective, and safest, delivery choice.
Of course, if you'd prefer, you can contact us first with the items you wish to purchase and we can arrange a quote for both the furniture items and the delivery costs at the same time.
For our Christchurch-based customers, we have three options available for all furniture and over-sized or bulky items:
1. We are happy to offer free delivery within Chirstchurch Central on all orders over $1000.
3. You can choose to buy online and collect from our store at 137 Victoria St. Please select the discount code “PICKUP” on the checkout page. Once you have completed your purchase, please print off your receipt and contact us on firstname.lastname@example.org to arrange to time to collect your items.
3. You can choose to select "Delivery Fee" on the checkout page and we can arrange delivery of your furniture or large item within Christchurch city for a flat rate of $25 for all orders under $1000. Note that we normally deliver once a week. Upon receipt of your order, we will call you to arrange delivery.
For customers outside of Christchurch, our delivery charges within New Zealand for all furniture and over-sized or bulky items is based on both the weight and size of the items, and your location.
If you live outside of Christchurch and you wish to purchase furniture, please first contact us by email to email@example.com (or by calling us on 0800 212 252) to discuss your order. We can then work with our freight company to offer you the best delivery quote we can, based on your location and the selected items of furniture.
Our Products are sent directly to you from our Corcovado store in Christchurch, New Zealand. All our parcels and furniture deliveries require a signature upon receipt.
We can only send orders to a physical, street address in New Zealand. We cannot deliver to a PO Box address.
A delivery address cannot be changed once we have dispatched your items. We will not be liable for any delay or failure to deliver a Product due to incorrect address information.
We use a range of trusted couriers and specialist freight forwarders for our New Zealand orders.
We aim to dispatch all homewares orders within 2 business days of the order being placed, provided the selected item is currently in stock.
For furniture and all larger items (with the exception of custom orders) we aim to dispatch within 2-3 business days following your confirmation of the shipping quote and payment of your order.
A delivery address cannot be changed once we have dispatched the item to you. We will not be liable for any delay or failure to deliver a Product due to incorrect address information. We recommend you carefully check the shipping details on the email confirmation and immediately alert us if there are any issues.
Delivery time will depend on the item you ordered and your location. Deliveries may take longer during Christmas and New Year and other busy periods, if you live in a regional area or due to circumstances beyond our control. If you have not received your delivery within 7 business days of dispatch from our Corcovado store, please contact us on 0800 212 252, 03 384 3965 or email us at firstname.lastname@example.org.
As noted above, a signature is required on delivery. If you are out at the time of delivery, a notification card will be left. Please follow the instructions on the card to collect your Product or arrange redelivery.
At the moment we do not ship to international locations. However, if you live in the US, UK or Australia and would like to be notified when we establish our distribution network within these locations, please contact us on email@example.com.