Fast, safe delivery is available at Corcovado.
HOMEWARES AND LIGHTING
Shipping charges for homewares and lighting is calculated at checkout (once your delivery address has been entered).
The shipping fee will depend on weight, size, product type, quantity and your location. Most delivery fees for online orders of homewares and lighting will range from $14-$79.
FURNITURE AND BULKY ITEMS
All shipping charges are calculated at checkout online, based on the quantity of your order, the cubic meterage of the items selected and your location. Delivery charges range from $14 for the smallest to $250 for the largest items. Most items fall within the $69 - $139 range for door to door delivery.
PLEASE NOTE: IF YOU HAVE A RURAL DELIVERY ADDRESS, EXTRA DELIVERY CHARGES WILL APPLY.
Delivery Timeline & Process
We use a range of trusted couriers and specialist freight forwarders for our New Zealand orders.
We we will contact you once your order is prepared and ready to be dispatched, to confirm the delivery timeline. If you wish to collect your order, we will advise you by email or text / phone once you order is ready for collection.
Delivery times will depend on the item(s) ordered, your location and sometimes the weather. Long weekends, and busy holiday periods can also impact delivery timeframes. However from our experience most deliveries will occur within 5-7 working days of collection from our warehouses.
Deliveries occur Monday - Friday.
We have a hardworking dispatch, delivery and fulfilment team located in our Auckland and Christchurch warehouses. Our team will call or email you regarding your order and the best time to schedule delivery for you, if it is a larger item.
If you need to reach us regarding your order please contact us on (09) 360 0080 or email us at firstname.lastname@example.org.
Click and collect will only be shown as a shipping method if you live in Auckland or Canterbury. You can then opt to collect from the store, rather than delivery to your home.
IMPORTANT: If we do not have your selected item in stock in the location you wish to collect from (i.e. you want to collect from Christchurch but the item is only in stock in Auckland, or vice versa), then a freight fee to transfer that item from one location to the other (i.e. from our North or South Island warehouse) will apply. If this situation occurs, we will contact you after your purchase to confirm the freight fee.
In Auckland, smaller homewares can be collected from our Grey Lynn store. Furniture or bulky items are typically collected from our warehouse in Penrose between 9am - 4pm Monday to Friday. We will email you our warehouse location once your order is ready for collection. If you would prefer to collect from our Grey Lynn store we can arrange a specific date for you to collect.
In Christchurch you can choose to collect either from our Victoria St store or our Sydenham warehouse.
If an item is in stock, and in store, you can purchase directly in our store.
We endeavour to hold good levels of our best sellers in both stores. However, not all of our products are in both stores all of the time. We can arrange to have an item sent from another location for a transfer fee of usually $19 - $139, depending on the size of the item required. Our locations are:
5/ 18 Westmoreland St West, in Grey Lynn.
Ample parking outside.
137 Victoria Street in Christchurch Central.
Free customer parking at the back of our store.
We Accept Returns for Change of Mind
Subject to the exception noted below, we are happy to offer peace of mind for your purchases, and we will accept a return where you have changed of mind within 7 days of receipt of the product, provided that (1) you have notified us in writing before you return any item so that we can provide you with a returns code and (2) the product is in its original packaging, unused, and remains in saleable condition.
Shipping fees from your original order, together with the delivery cost to return any item to us will be your responsibility.
We will inspect the returned product to us and provided it is in its original packaging, unused, and remains in saleable condition, you can choose to:
RUGS CANNOT BE RETURNED
The exception to the above statement is that we do not accept returns of rugs for change of mind. All rug sales are final and cannot be returned for change of mind.
FAULTY PRODUCTS OR INCORRECT PRODUCT SENT
If you believe there is damage to the products you have ordered or the incorrect items have been delivered, please get in touch with us as soon as possible and we will work with you to arrange a replacement, refund or credit. Damaged items must be reported within 48 hours of delivery. Please email us at email@example.com and submit photos, your order reference and further details so we can assess your claim and confirm the next steps.
Please retain all original packaging if you would like to return an item.
If the item received is damaged, defective or incorrect, we will also refund any shipping fees paid, or we will cover the costs of sending an alternative like-product to you if you prefer to exchange.
Last Updated: 15/11/23.