Welcome to www.corcovado.co.nz, a website owned and operated by Latitude South NZ Limited, a limited liability company registered in New Zealand under company number 1497478. We operate our business from Christchurch, New Zealand.
In all of our website policies, the terms “Corcovado”, “we”, “our” and “us” means Latitude South NZ Limited, trading as Corcovado. The terms “you”, “your” and “yours” means you, as a user of our website.
By placing an order for any Product through our website you agree to be bound by these Terms. If you do not agree to these Terms, you must cease using this website.
We reserve the right to withdraw or amend the service we provide on this website, or close it indefinitely. We will not be liable if all or any part of our website is unavailable at any time.
We have made every effort to ensure the correctness of all details, photographs and descriptions relating to all Products on our website. We do our best to display, as accurately as possible, the relevant colour, materials and dimensions of each Product.
However, the actual colours you see will depend on your computer monitor and browser and therefore we cannot guarantee that your monitor’s display of any Product image is a completely accurate representation of the actual Product.
Please note the measurements provided to understand the scale of each Product. We do our best to ensure the accuracy of our measurements, but they are given as close approximates only.
All orders are subject to availability of the Product(s) selected. Our website will state if a Product is currently in stock or available on a pre-order basis. If applicable, approximate production and/or delivery times will also be specified. Please check this information carefully prior to ordering.
Please note that there may be a delay between the time you place an order and when we accept your order, which may result in a change to the stock position relating to particular Products. We will notify you as soon as possible if a Product you have ordered becomes out of stock.
From time to time we may make an offer to new or current newsletter subscribers (and those who have otherwise signed up to our database). These offers may include a percentage off a certain product or product category (or based on volume), a "spend and save" promotion, or some other incentive. If a customer chooses to take up one of these offers, then that offer cannot be used in conjunction with any other offer (for example, if a customer chooses to use a "10% off first purchase" offer, then they may not also take advantage of any free item that is offered as part of a "spend and save" offer, if the items are the same).
Please note that any first time purchase incentive relates to our in-stock products (excluding sofas and cutomised items) but does not include a discount off any fees we have to pass on from our freight forwarders or couriers. (see below).
Sofas & Custom Items Excluded from Special Offers or Discounts
From time to time we may offer new subscribers an incentive to join our newsletter, or we may offer a special deal to current subscribers (including, for example, a percentage off a first or subsequent purchase). Any discount or incentive offer extended to new or current subscribers will always exclude our sofa range and customised items, both of which cannot be discounted in any situation. This term over-rides any other term in these Terms and Conditions or any other page on our website, including the checkout page.
Once you have selected the Product(s) you wish to purchase, please proceed to our check out page. You will be invited to register with us, or login if you have previously registered on our website. You may choose to check out as a guest rather than register an account with us.
Please check your personal information (including email address and your delivery address) carefully, as we cannot be held responsible if you enter incorrect details which may result in you not receiving your order.
When you place an order, your order constitutes an offer to buy a Product from us, which is subject to our acceptance. If accepted by us, you will receive an email confirming your order. Please check your the details of your order carefully and if there are any issues, please contact us on 0800 212 252 or (03) 384 3965 or at firstname.lastname@example.org as soon as possible.
We reserve the right not to accept your order if certain events occur, for example, we are unable to obtain authorisation for payment, a Product is out of stock or withdrawn, there is a system malfunction, shipping restrictions apply to a particular Product or you do not meet our eligibility criteria as set out in these Terms.
Note that if you have purchased furniture, additional freight charges are likely to apply. We will liaise with you to offer the best, and safest, delivery quote we can. Please refer to our Shipping & Delivery page for more information.
Acceptance by us of your order will take place when your order is dispatched. Once your order has been dispatched it cannot be changed or cancelled.
All prices are shown on our website in New Zealand Dollars and are inclusive of 15% goods and services tax (GST).
Although we make every effort to ensure that the prices stated on our website are correct, sometimes mistakes can occur. If we discover a pricing mistake prior to dispatching a Product, we will contact you to offer you the option of either reconfirming your order at the correct price or cancelling your order.
We reserve the right to change the price of any of our Products from time to time. Please carefully check the pricing information provided on our website to confirm the current price of any Product.
Payment for all Products can be made by credit card. We use the DPS Payment Express Payment Gateway for our online credit card transactions. Payments are processed in real time. DPS have bank grade security and process online credit card transactions securely for thousands of merchants around the globe. If you wish to know more please visit www.paymentexpress.com.
If you pay for a Product using a payment card with a foreign currency denominated account, the account will still be taken in New Zealand Dollars at the conversion rate applied by your payment card company at the time of processing your order.
For our New Zealand-based customers, payment may also be made by bank deposit to our nominated account. If you wish to use this option, please contact us on 0800 212 252 or (03) 384 3965 or at email@example.com and we will assist you to complete your purchase.
Please note that if you choose this option, Products will be held for 3 working days from the date of your order for payment to appear in our account. If payment does not appear then we will cancel your order.
If, for any reason, you wish to cancel an order before the Product has been dispatched, please contact us on 0800 212 252 or (03) 384 3965. Note, however, that once a Product has been dispatched it cannot be changed or cancelled. Please note all items that are sold at a SALE price are final and cannot be cancelled.
Please note that the price of any Product stated on our website excludes delivery costs which, if applicable, will be added to the total amount due at the final checkout page. For more information relating to shipping and delivery, please review our Shipping & Delivery policy.
Corcovado owns, solely and exclusively, all rights, title and interest in and to the website www.corcovado.co.nz. This website and all of its content including data, photographs, illustrations, graphics, video, software, code, design, organisation of the website and materials compilation on the website (collectively referred to as “Content”) are protected by New Zealand and international copyright, trademark and other intellectual property laws. Corcovado (or its licensors) own, solely and exclusively, all rights, title and interest in and to the Content, including, but not limited to, all intellectual property and proprietary rights. Your use of the website and/or the Content does not grant to you any ownership of, or title to, the website or any Content.
The Corcovado logo, brand and product names and all other logos, brand, product and service names used on this website or in connection with the Content are the registered and unregistered trademarks, trade names or service marks of Corcovado (or its licensors), unless otherwise stated. Nothing contained in these Terms shall be construed as conferring any licence or right to use any Corcovado logo, proprietary graphic or trademark, or any other logos, proprietary graphic or trademark present on our website without our prior written consent. All rights are fully reserved and all moral rights are asserted and reserved.
You must not copy, modify, distribute, publish, display, transmit, adapt or in any way exploit the Content of this website or use any of the information, materials, services, products or items on our website for commercial exploitation or to create derivative works of such materials or Content. Any unauthorised use of this website may be a criminal offence giving rise to a claim for damages.
When you access and use our website, you must not:
You acknowledge that any reliance on or use of this website, the services and the Content is at your sole risk. You are responsible to ensure that any Products, services or information made available through our website meet your specific requirement.
To the fullest extent permitted by law, neither Corcovado nor any of its officers, directors, employees, agents or licensors (Related Parties) make any express or implied warranties, representations or guarantees whatsoever regarding this website, the services or any of the Content. We will not be liable for any loss or damage however caused (including any direct, indirect, punitive, incidental, consequential or special damages including loss of profits, loss of opportunity, loss of data or business interruption) that result from the use of (or inability to use) this website, or your reliance on the website or its Content even if we have been advised of the possibility of such damages.
If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above statements. However, if you are using our website or any of our Content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.
To the maximum extent permitted by law, you agree to indemnify and hold harmless Corcovado and Related Parties from and against any and all claims, liability, damages, costs and expenses arising out of, or related to, your use of our website or your breach of any of these Terms.
We reserve the right to prohibit links to our website. You agree to remove any link upon request. You must not frame our website or represent or imply that any part of the website or its Content belongs to anyone other than us.
We may change these Terms at any time. We also reserve the right to amend, vary or remove any Product or other information, services, material or any page of this website at any time and without notice. Please read the Terms carefully and check back often. If you do not agree to any change we make to these Terms, then you must stop accessing and using this website. By continuing to access our website, you agree to be bound by the amended terms and conditions.
These Terms are governed by and will be construed in accordance with the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the New Zealand courts.
If you have any questions or concerns, please contact us on free phone 0800 212 252 or (03) 384 3965 or on email at firstname.lastname@example.org.