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We Do Not Accept Returns for Change of Mind
Please choose carefully as we do not accept returns and we do not offer refunds if you change your mind. This includes situations where you have ordered too many items, or chose something that isn't the right size or shape, or where it does not fit into your room or through the accessway. It is your responsibility to check the details including the measurements to ensure the selected item is appropriate.
In our sole discretion we may agree to an exchange to an alternative Corcovado product if we have a suitable alternative in stock, and you have notified us within 3 days of receipt of your purchase to request an exchange. This is at our sole discretion. Additional fees such as a restocking fee and delivery fees for any alternative item may apply.
Please note that all SALE items, or items that have been on display in our store, cannot be returned, exchanged or refunded. All purchases of SALE and display items are final.
FAULTY PRODUCTS OR INCORRECT PRODUCT SENT
If you believe there is damage to the product you have ordered, or the incorrect item has been delivered, please get in touch with us as soon as possible and we will work with you to arrange a replacement or credit. Damaged items must be reported within 48 hours of delivery. Please email us at hello@corcovado.co.nz and submit photos, your order reference and further details so we can assess your claim and confirm the next steps.
Please retain all original packaging.
If the item received is damaged, defective or incorrect, we will cover the costs of sending an alternative like-product to you if you prefer to exchange.
FURNITURE, HOMEWARES AND LIGHTING
Shipping charges for furniture, homewares and lighting are displayed per product, under the "Shipping and Returns" dropdown on the product description online. Delivery charges range from $19 for the smallest to $250 for the largest items. Most items fall within the $59 - $149 range for door to door delivery. If you have an R.D address additional delivery fees will apply.
Note: the freight fee is based on a single item added to your cart. Adding multiple items may increase the shipping fee.
PLEASE NOTE: IF YOU HAVE A RURAL DELIVERY ADDRESS, EXTRA DELIVERY CHARGES WILL APPLY. WE WILL CONTACT YOU WITH THE FINAL DELIVERY FEE ONCE WE HAVE THE FREIGHT COMPANY QUOTE.
Delivery Timeline & Process
We use a range of trusted couriers and specialist freight forwarders for our New Zealand orders.
Please note:
We will contact you once your order is prepared and ready to be dispatched, to confirm the delivery timeline.
Delivery times will depend on the item(s) ordered, your location and sometimes the weather. Long weekends, and busy holiday periods can also impact delivery timeframes. However from our experience most deliveries will occur within 5-7 working days of collection by our freight partners from our warehouses.
Deliveries occur Monday - Friday before 3pm. Our team will call or email you regarding your order and the best time to schedule delivery for you, if it is a larger item.
If you need to reach us regarding your order please contact us on (03) 384 3965 or email us at hello@corcovado.co.nz.
PLEASE NOTE: IF YOU HAVE A RURAL DELIVERY ADDRESS, EXTRA DELIVERY CHARGES WILL APPLY.
Delivery Timeline
We will contact you once your order is prepared and ready to be dispatched, to confirm the delivery timeline.
Delivery times will depend on the item(s) ordered, your location and sometimes the weather. Long weekends, and busy holiday periods can also impact delivery timeframes. However from our experience most deliveries will occur within 5-8 working days of collection from our warehouses.
Deliveries occur Monday - Friday. Our team will call or email you regarding your order and the best time to schedule delivery for you, if it is a larger item.
If you need to reach us regarding your order please contact us on (03) 384 3965 or email us at hello@corcovado.co.nz.
We ship to Australia. Delivery fees are stated on most home decor products listed on our website. If the desired product is oversized or bulky (i.e. a furniture item) we can obtain a quote to deliver the selected item(s) to your home address. Please contact us on hello@corcovado.co.nz to obtain your quote.
We ship an edited selection of our designs to the U.S. To learn more please contact us on support@corcovadodesign.com or visit our U.S. website https://corcovadodesign.com.
Last Updated: 24/01/26.