Please note that SALE items, or items that have been on display in our store, cannot be returned, exchanged or refunded. All purchases of SALE and display items are final.
We have personally hand-selected or designed each Product we make available online and in our retail store. We have strict quality control processes which means only those Products that have passed our inspections are made available to you. When an order is received, we carefully recheck each Product prior to dispatch to ensure that it meets our strict standards.
Please be aware that our products are handmade from real, natural materials. Therefore they do not look like veneer, MDF or particle board that many mass-produced products are made from. Our products show the grain of real wood, the wearing of natural leather and cowhide, and the love of human hands - the beauty of nature and talent.
Please choose carefully as we are not able to accept “change of mind” returns or exchanges for anything bought in-store in our Christchurch shop, or purchased online from our website.
However, for online purchases, we know that it can sometimes be hard to visualise your purchase, even though we have provided dimensions and a description. If you are unhappy with a Product purchased online, please contact us within 48 hours of receipt of the Product and we'll do our best to reach an acceptable solution.
We will meet our obligations under the NZ Consumer Guarantees Act. We will accept returns where the Product is damaged or faulty prior to delivery to you, or we have sent you the wrong Product.
We carefully check each Product before sending and we package each Product with care. If your parcel appears damaged upon receipt, you must note this with the carrier before signing for your parcel.
In order for us to accept a return, you must contact us within 48 hours of receipt of your order to let us know you wish to return the Product. You can call us on 0800 212 252 or email us at firstname.lastname@example.org. You must then return the Product to us within 7 days of your original receipt.
The Product must be in its original condition and packaging, unused, unwashed and with the original sales receipt. Unfortunately we are unable to accept returns on damaged, faulty or incorrect items after 7 days.
Products are to be returned to us at the following address:
137 Victoria Street
Please ensure that you securely repackage any Product prior to returning it to us. We advise that you use registered post to return the Product to us as we cannot be held responsible for the loss of any items being returned.
We will carefully inspect all Products returned to us. Any Product which appears to have been damaged or used by you will not be accepted as faulty or damaged prior to delivery to you.
If we accept that the Product is faulty or was damaged prior to delivery to you, we will reimburse the cost of sending the Product back to us. Subject to stock availability, we will exchange the Product within 7 days of it being received from you.
If we are unable to offer you a replacement, you will be offer you the option of an exchange for a Product of equal value or a credit note to the value of the Product at the time of purchase and any shipping costs incurred.